Refund policy

In the event you have received an incorrect or defective product, you must contact us within 14 days starting from the receipt of the order and provide proof. We will send a replacement after reviewing your return claim. Include a description of the damages, and include pictures if possible. If the problem isn’t resolved, we will provide you with a refund. Please note the shipping fee is non-refundable.

Please note that the Customer is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier. Alternate Ending Games LLC will not be held responsible for packages not received by us that were returned without a tracking number.

We reserve the right to accept or reject a return and refund request at sole discretion. We do not accept requests in the following circumstances:

• Return/Refund request is made after 14 days from the date of receiving the product.
• Product is used and damaged by the Customer
• Incomplete product or partial order
• Fraudulent Return/Refund request