In the event you have received an incorrect or defective product, you must contact us within 14 days starting from the receipt of the order and provide proof. We will send a replacement after reviewing your return claim. Include a description of the damages, and include pictures if possible. If the problem isn’t resolved, we will provide you with a refund. Please note the shipping fee is non-refundable.

Please note that the Customer is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier. Alternate Ending Games LLC will not be held responsible for packages not received by us that were returned without a tracking number.

We reserve the right to accept or reject a return and refund request at sole discretion. We do not accept requests in the following circumstances:

• Return/Refund request is made after 14 days from the date of receiving the product.
• Product is used and damaged by the Customer
• Incomplete product or partial order
• Fraudulent Return/Refund request